Privacy Policy

Your Privacy is Important to Us

Loanpal Group, operated by AOBO FORTUNE PTY LTD (ACN 642 256 406, Australian Credit Licence 565911), is committed to protecting your privacy. We understand that the personal and financial information you share with us is sensitive and confidential, and we are committed to handling your information responsibly.

This Privacy Policy outlines how we collect, use, hold, exchange, and protect your personal information. We are bound by the Privacy Act and the Australian Privacy Principles (APPs), which guide how we manage personal information.

 

What Information Do We Collect?

We may collect the following types of personal information:

  • Identity and contact details (e.g. name, address, phone number, email)

  • Date of birth, marital status

  • Employment and financial details

  • Credit history and loan information

  • Any other information required to provide you with mortgage services

We may also collect sensitive information (such as health data) for specific purposes, such as assisting with insurance applications. Sensitive information will only be collected with your consent.

 

How Do We Collect Your Information?

We primarily collect information directly from you when:

  • You complete forms on our website

  • You communicate with us via phone, email or in-person

  • You apply for a loan or request other services

In some cases, we may collect information from:

  • Credit reporting bodies

  • Other financial institutions

  • Third-party service providers acting on our behalf

We will always notify you when collecting personal information from third parties and explain how it will be used.

 

Why Do We Collect Your Information?

We collect, use and disclose your personal information to:

  • Submit and manage your loan application

  • Provide information on related financial or insurance products

  • Administer our relationship with you

  • Meet legal and regulatory obligations

  • Conduct internal analysis and reporting

  • Provide marketing communications (unless you opt out)

  • Maintain website security and understand user preferences

 

Direct Marketing

We may use your information to send you relevant updates, offers, or product information. This may include services provided by Loanpal Group or trusted third-party partners.

You can opt out of marketing communications at any time by contacting us at:
admin@theloanpal.com

 

Who Do We Share Your Information With?

We may share your information with:

  • Credit providers and credit reporting bodies

  • Government and regulatory authorities

  • Legal, financial or real estate professionals

  • Mortgage insurers, brokers or managers

  • Contractors or service providers (e.g. IT, marketing, mail houses)

  • Entities involved in securitisation or business transfers

  • Partners offering related financial products

Before sharing your personal information, we take reasonable steps to ensure the recipient adheres to privacy obligations. We will only share your information with your consent, unless required by law.

 

 

 

Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us.

  • Simple updates (e.g. address or contact info) are handled free of charge

  • For more complex requests, a small fee may apply (we'll let you know upfront)

  • We aim to respond within 30 days

To request access or a correction, contact:
E:admin@theloanpal.com
 The Privacy Officer, Loanpal Group
A: Suite 703, 97-99 Bathurst Street, Sydney NSW 2000

If we deny your request, we will explain why and let you know how to lodge a complaint.

 

Cookies and Website Security

When you visit our website, we may use cookies to:

  • Improve your user experience

  • Monitor site performance and traffic

  • Understand which areas of our site are most useful

You can manage cookie settings in your browser at any time.

 

Privacy Complaints

If you believe your privacy has been breached or mishandled, we encourage you to contact us directly. We take all complaints seriously and aim to resolve them quickly and fairly.

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Level 3, 175 Pitt Street, Sydney NSW 2000
www.oaic.gov.au